Fit matters. That's why we give you a 30-day trial on every order.
If the shoes don't work out, you have 30 days from the date of purchase to return them. We want you to actually try them — wear them around the house, take them for a short walk, see how they feel. If they're not right, send them back. Items need to be in new, unworn condition to qualify, meaning no heavy dirt, no scuffs, and the original packaging intact.
We offer free return shipping for orders within the lower 48 states. We'll send you a return label that's good for 30 days. For orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and other outlying regions, you'll be responsible for the return shipping cost.
To start a return, go to the returns portal on our site and enter your order number. It takes about two minutes. Once we receive the return, our warehouse processes it within 7-10 business days, and you'll get a confirmation email when the refund hits your original payment method. Shipping costs aren't refunded.
A few things we can't accept: items purchased from other retailers or unauthorized sellers, items returned after the 30-day window, and products that show signs of wear beyond a trial. Gift cards are non-refundable.
If something arrives damaged or isn't what you ordered, contact us through the contact form within 7 days of delivery. Send a photo if you can. We'll replace it or refund it, whichever you prefer.
If you're returning a gift, reach out through the contact form and we'll help you sort it out.